Shipping policy

1. Order Processing Time:

Orders are processed and shipped within 1-3 business days (excluding weekends and holidays) after payment is received.

2. Shipping Rates:

Shipping rates are calculated based on the greater of the weight or volumetric weight of the products and the destination address. Customers can view the shipping cost at checkout before making a purchase.

3. Shipping Methods:

We offer standard shipping and expedited shipping options. Delivery times vary based on the selected shipping method and the destination.

4. Shipping Destinations:

We currently ship to addresses worldwide. For the orders addresses not in our listed, please contact us for shipping options.

5. Tracking Information:

Once your order has been shipped, you will receive a tracking number via email to track the status of your delivery.

6. Shipping Delays:

In the event of unforeseen circumstances or shipping delays, we will notify customers promptly and provide updates on the status of their orders.

7. Shipping Carriers:

We partner with reputable shipping carriers to ensure reliable and timely delivery of your orders.

8. Order Changes:

If you need to make changes to your shipping address or order after it has been placed, please contact us immediately. We will do our best to accommodate your request.

9. Shipping Restrictions:

Certain products may have shipping restrictions due to size, weight, or shipping regulations. Any restrictions will be clearly stated on the product page.

10. Returns and Refunds:

For information on returns and refunds related to shipping, please refer to our Returns Policy.

11. Contact Us:

If you have any questions or concerns regarding shipping, please contact our customer service team at shipping@tesala.online.